INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will your hardware accessories fade or rust?
All our metal components use environmentally friendly electroplating and pass 48-hour salt spray tests (meeting ASTM B117 standards). They won’t tarnish or rust under normal use, but we recommend avoiding prolonged contact with perfumes, seawater, or corrosive liquids to maximize longevity.
Are your leather goods made of genuine leather? How should I care for them?
Each product’s material (e.g., full-grain leather, vegetable-tanned leather, or PU) is clearly labeled. Genuine leather will develop a natural patina over time—we recommend monthly conditioning with specialized leather oil and avoiding direct sunlight or moisture. Non-leather items include a cleaning cloth for easy maintenance.
What are your international shipping times and fees?
Orders to Europe/US typically arrive in 7–15 business days (including customs clearance). Shipping costs are auto-calculated by weight and destination. Enjoy free shipping on orders over $99. Track your package in real-time via 17Track using your order number. conubia bibendum duis ad justo suspendisse a a tellus cubilia vestibulum a dictumst a duis risus.Sociosqu curae consequat nisl litora a eros est consectetur nulla rhoncus a a id felis praesent.Tempus dui integer a cursus id fames parturient.
Could your jewelry cause skin allergies?
All metal jewelry passes nickel-release testing (compliant with EU REACH regulations). Those with sensitive skin may opt for hypoallergenic 316L surgical steel or sterling silver items. We recommend a short trial wear for first-time use.
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Can I return or exchange items if unsatisfied?
We offer 15-day hassle-free returns (items must be unused with tags attached). Return shipping is free, and refunds are processed within 3 business days after we receive the item. Exclusions apply to custom products (clearly marked on product pages).
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